In this episode of Mastering Property Management, we take you inside the operations of Chinook Mall – one of Canada’s most iconic and beloved shopping destinations! With 252 stores, top-tier restaurants, and a diverse mix of luxury and popular brands, it’s a property that millions of people love to visit. But how does a mall of this scale run smoothly every day? We get the inside scoop from Mikayla Neustaedter, Operations Manager with Cadillac Fairview at Chinook Mall. Mikayla shares her day-to-day life managing the fast-paced and ever-changing needs of such a large and complex space. From ensuring tenant satisfaction to maintaining safety and cleanliness for both the public and back-of-house operations, it’s all about creating exceptional places and experiences for everyone involved.
🔑 Key Takeaways:
✅ What it’s like to manage a massive property with hundreds of stores and stakeholders
✅ How to balance the needs of diverse tenants, from luxury brands to mid-range stores
✅ Why safety and cleanliness are critical to delivering an exceptional tenant and customer experience
✅ The importance of regular maintenance and inspections in a property of this scale
📢 Don’t miss this behind-the-scenes look at how one of Canada’s top shopping centers keeps everything running smoothly!
📌 Find Mikayla Neustaedter and Cadillac Fairview Online: https://www.cadillacfairview.com/, https://shops.cadillacfairview.com/property/cf-chinook-centre/
LinkedIn: Mikayla Neustaedter, Cadillac Fairview
📌 Stay Connected with Mastering Property Management:
📸 Instagram: @mastering_property_management
💼 LinkedIn: Jared Sarbit / jared-sarbit-9604a329
