One of the competitive advantages we bring to commercial cleaning is our training program. Our staff undergoes training at the prestigious “Picture Perfect University”, where our methods, processes, and values are instilled into each member of our cleaning team. Once they’ve graduated, they come back regularly for refresher courses and skill retraining.
Today more than ever, safety training is a key component of our development program. Increasing demand for ultra-safe and sanitary cleaning conditions in the face of the continued pandemic and sanitary standards has made this training even more important than it was before.
In our minds, the only way we can guarantee our clients a consistent service that they can depend on is to ensure that the people that work for us understand what sets us apart.
Three Reasons Why We Invest Big in Training
Outside of the obvious “it helps us be the best cleaning solution available in Calgary or Edmonton” point of view, we believe there are three reasons that we (and our customers) care about training: it reduces mistakes, keeps us on top of changing client needs, and allows us to produce consistently excellent results.
Training & Staff Develop Reduces Mistakes, Saving Time & Money
For better or for worse, the one constant in the universe we can depend on is that we are all human. We’re going to make mistakes.
The goal of our training program isn’t to eliminate mistakes entirely (as well-intentioned as that may be), but to minimize mistakes and ensure quick correction for when they happen. We accomplish this goal by:
- Ensuring our staff are prepared for most situations they will encounter
- Providing a comprehensive overview of every cleaning product we use, when to use it, and what to know about it (ie- can it be used on stone or not? etc.).
- Reviewing each client before cleaning commences to discover and discuss their unique challenges and needs.
- Giving our staff a clear escalation channel so they can get answers when they need them
While it may be impossible to completely eliminate human error, providing the above to our staff helps minimize its frequency and let us recover quickly when it happens.
Continued Training Ensures We Stay On Top of Ever-Changing Client Needs
We invest in ongoing development for our staff because, as we’ve learned from experience, requirements and relationships change. What you need from us today may not be what you need from us tomorrow, and we want to ensure that we remain your ideal partners whenever your requirements change.
We constantly touch base with our cleaning staff and provide development in several key areas:
- New technologies and equipment
- Changing customer requirements
- New cleaning products
- New cleaning techniques
- Updated sanitation codes & procedures
- New safety measures (COVID-19)
Training Shows Our Employees We Value Them & Their Work
Happy staff strongly contributes to a cleaning company becoming a success. It’s critical to make staff and employees feel important by preparing them with the skills, proper equipment, and customer relation skills necessary for them to do the best job possible.
Training Ensures Consistent Quality in Our Services
If there’s a fine line between a good company and a great one. The difference lays in how each company invests in its staff. We notice a direct improvement in our service offering once we start making investments in coaching and development.
In the years since we introduced these initiatives, we’ve seen a sustained increase in customer satisfaction, too.
There’s no way those two wins are unrelated to our training and coaching initiatives.
We understand more than anyone that our clients don’t want to manage their cleaning services – that’s our job! By ensuring our services remain consistently excellent, we allow our clients to direct their energies towards more productive (and revenue-generating) areas.
Let Us Show You the Difference Great Training Makes
If you’re having a hard time finding a reliable cleaning partner that consistently passes muster, we’d love to talk to you. Whether you’ve got an office, school/daycare church, automotive dealership, or any other space that would benefit from the touch of an experienced cleaner, we can help!
We’ll put together a personalized cleaning solution that not only meets your needs but consistently exceeds your expectations. After all, a great customer experience is what our business depends on.
